Leicestershire County Council led a project to develop a multi-agency information sharing hub.
Now known as OneView – Multi Agency Information Sharing (formerly the MASH), the service consists of a co-located team which accesses source systems and pulls relevant information together on individual families, such as who the family members are and which agencies are already working with them. A coherent picture is then provided to practitioners who work directly with that family.
Liz Clark, Assistant Director for Information and Technology at Leicestershire County Council, provides an overview of OneView – Multi Agency Information Sharing (formerly the MASH) in the video above.
Visit OneView – Multi Agency Information Sharing to access:
- An information leaflet provided to service users so that they are aware of how their data is used and what they can do if they have any queries.
- An example summary of what users can expect when a request for information is made.
- Full case study (PDF)
- Overview, single page summary (PDF)
- Evaluation case study (PDF)
- Evaluation draft questions used in evaluation interviews (PDF)
How do you resolve the differing approaches to consent and legislation taken by agencies working in partnership?
The story of how the Leicestershire approached that issue:
Consent case study (PDF)
Prior to the implementation of the pilot phase, the project team undertook a privacy impact assessment (PIA) and information security risk assessment. The PIA has been revised as the service has moved into a new stage, but the initial assessment is reproduced here:
Pilot phase privacy impact assessment (PDF)
Leicestershire County Council developed an interactive e-form which prompts respondents to think about the questions that should be considered as part of an assessment. Where a respondent answers yes to a question, they are prompted to provide further information. That information is then captured in greater detail, with mitigation, in the information security risk assessment.