Building trust and a shared vision

Melton council's former offices after the fireFollowing a major fire in 2008, Melton Borough Council embarked on a project to develop a new building in the town centre which would host staff from a number of different organisations, including Leicestershire County Council, Leicestershire Partnership NHS Trust, Voluntary Action Melton and the Leicestershire and Rutland Probation Trust. Information sharing between agencies (where appropriate) was a key enabler of the project.

In preparation for the opening of the new building, Melton Borough Council and Leicestershire County Council developed a series of workshops to enable managers and practitioners to prepare for co-location, exploring issues around information sharing and information management. These workshops were an important part of building a shared vision of future operations.

Below are the resources for those workshops which visitors to the Centre of Excellence site are welcome to take and reuse with their own partners.  Each workshop is broken down into individual activities which could also be picked up and used individually during partnership meetings.

Information sharing workshop 1

Outcomes:

  • Shared understanding of ‘information’ concerns and barriers in co-location and collaboration
  • A shared understanding of what needs to change and who needs to action this
  • Actions on what can be put in place to mitigate concerns and barriers
  • Clear expectations of short-term and long-term requirements
  • A shared understanding of what is meant by collaboration from an information point of view
  • A consensus that culture is a fundamental issue
  • Acknowledgement that there is an information sharing problem and a definition of what the problem is and that we can do more by working together
  • Evidence from front-line practitioners

Resources:

Information sharing workshop 2

Outcomes:

  • Increased knowledge of how our partners make decisions about sharing information
  • A growing consensus of what is meant by ‘consent’ and how it can be managed in a co-located environment
  • Increased knowledge of how our partners manage information incidents
  • Two prototype products are tested and enough information is captured to turn the prototypes into real guidance
  • Acknowledgement that what is being tested will need to be tried, tested and improved by working together over time

Resources:

Information sharing workshop 3

Outcomes:

  • Identify key trigger points for vulnerable people / families to help understand when we need to proactively share
  • Understand the input of partner agencies in delivering and enabling access to services associated with a number of key life events
  • Build a better understanding of information needs for dealing with life events
  • Define what we need to do to achieve the vision of collaborative working in co-located environments
  • Prioritise key milestones for achieving the vision, identify outcomes and performance indicators
  • Plan how we achieve the vision and collaborate more effectively in shared environments
  • Improve our understanding of how co-location and collaborative working might improve outcomes for people and families

Resources:

Melton council's new offices