Surrey

The Centre of Excellence for Information Sharing recently delivered a workshop to key partners from Surrey’s Mental Health Crisis Care Concordat Delivery Group (CCDG).  Learn more about the Crisis Care Concordat

We are working closely with key partners across Surrey to support their work and includes support on information sharing to identify cohorts at risk, share crisis contingency plans, identify frequent callers and track outcomes of interventions.  The next phase will develop a full understanding of the information sharing challenges for the project through exploring individuals experience of crisis response, developing case studies, establishing the information needs of a Single Point of Access and produce a proposal to support organisational and individual culture change around information sharing.

The Centre recently gave a presentation at the Public Sector Show 2015 on how information sharing is critical to successful service transformation.

This video covers:

  • How the Centre’s investigative framework approach has been applied to Surrey’s mental health transformation
  • The problems and insights this has revealed
  • The next steps for Surrey and the Centre

The Safe Havens work received national coverage in December 2015 through a BBC report after helping to reduce the number of local psychiatric referrals – watch the report here.

The Centre of Excellence for Information Sharing recently delivered a workshop to key partners from Surrey’s Mental Health Crisis Care Concordat Delivery Group (CCDG).

The Centre is supporting a broad range of partners and service users represented at the Surrey CCDG as they work collaboratively to deliver outcomes for Surrey’s Crisis Care Concordat and transform services to realise better outcomes for those experiencing mental health crises.

The workshop was an opportunity for the CCDG to find out about how the Centre supports local areas to identify cultural barriers and solutions that are fundamental to developing effective information sharing.

Learn more about the Mental Health Crisis Care Concordat at this link.

A key element of Surrey’s approach to mental health crisis care is the development of a new Single Point of Access for people in mental health crisis.  The Centre’s information sharing workshop focussed on exploring what sort of culture would be needed to support the delivery of the new service and enable information sharing between partners and also indicate where the key challenges will lie.

You can read more about the work in Surrey from the Engagement Manager, Stuart Bolton in his regular blog on the work and developments across Surrey.

  • If you would like to organise or host your own information sharing workshop, you can access our workshop materials here.
  • We used an evaluation & feedback postcard for the workshop in Surrey and you can access the template for your own use here.

You can read more about the work in Surrey so far in these case studies:

Safe Havens in Surrey

BBC coverage of the success of the safe havens scheme

Improving the crisis response for people with mental health problems in Surrey